Hire Account Managers in Vietnam | Save Up to 70% on Staffing Costs

Account Managers are vital for maintaining strong client relationships, managing accounts, and driving revenue growth through consistent service and communication. They act as the primary point of contact between your company and clients, ensuring satisfaction, retention, and upselling opportunities. However, hiring experienced Account Managers locally can be expensive and highly competitive, especially for growing businesses.

Vietnam provides a cost-effective, skilled workforce of Account Managers who are experienced in handling client communication, account growth, and service delivery. THIENTU BPO helps businesses build dedicated offshore account management teams in Vietnam - fully integrated, scalable, and supported to help your company grow sustainably.

What Is an Account Manager?

An Account Manager is responsible for nurturing client relationships, ensuring service or product satisfaction, and identifying opportunities to expand accounts. They coordinate between internal teams and clients, resolve issues, and ensure contractual obligations are met. Account Managers also help generate new revenue opportunities through upselling and renewals, while serving as the trusted liaison for clients.

Why Hire Account Managers in Vietnam?

Vietnam is a top destination for outsourcing across many industries—from tech and design to customer service and operations. Here's why global companies trust Vietnam for offshore hiring:

• Educated and Skilled Talent
  Vietnam has a large talent pool of university graduates with strong technical, analytical, and communication skills.

• Strong English and Work Culture Fit
  Many professionals speak English well and understand global work expectations, making teamwork smooth and efficient.

• Lower Operational Costs
  Vietnam salaries are 30–70% below US, Singapore, Euro market. Hire the top 1% while keeping your hiring budget in check. It’s a win-win situation.

• Good Time Zone Coverage
  Vietnam’s working hours overlap with major regions like APAC, Europe, and the U.S., supporting real-time collaboration.

Account Manager Roles You Can Offshore

• Client Account Managers (B2B & B2C)

• Customer Success Account Managers

• Sales Account Managers

• Key Account Executives

• Relationship Managers

• Renewal and Upsell Specialists

Core Responsibilities Handled by Offshore Account Managers

• Building and maintaining strong client relationships

• Serving as the primary contact for client communications and inquiries

• Monitoring account performance, KPIs, and service delivery

• Identifying opportunities for upselling, cross-selling, and renewals

• Coordinating with internal teams to meet client expectations

• Preparing reports and presentations on account health and performance

• Resolving issues quickly to ensure client satisfaction

Top Skills to Look for in an Offshore Account Manager

• Excellent communication and interpersonal skills

• Strong understanding of customer service and account growth strategies

• Experience using CRM tools (Salesforce, HubSpot, Zoho)

• Ability to analyze data and provide actionable insights

• Negotiation and problem-solving skills

• Organizational skills for managing multiple accounts simultaneously

• Fluency in English (or other target languages if required)

• Collaborative mindset with internal and external stakeholders

Salary Comparison Table: Vietnam vs USA vs Singapore

How THIENTU’s Proven Hiring Process Works

1. Define Your Needs
   Specify the role, skill set, industry focus, language or technical requirements, and timeline.

2. Review Qualified Candidates
   Receive a curated shortlist of pre-vetted candidates in 5–7 business days.

3. Interview & Select
   Evaluate candidates via interviews or test projects with our support.

4. Launch with Support
   We manage onboarding, IT, HR, compliance, and performance tracking for a seamless start.

Sample Job Description – Offshore Account Manager

Key Responsibilities:

• Manage client accounts, ensuring consistent communication and satisfaction

• Identify opportunities for upselling, renewals, and cross-selling

• Coordinate with internal departments to deliver on client needs and expectations

• Monitor account performance and prepare regular reports for management

• Act as the first point of contact for client concerns and escalate issues as needed

• Build long-term relationships that promote retention and loyalty

Essential Skills & Qualifications:

• 2+ years’ experience in account management, customer success, or relationship management

• Proficiency with CRM systems (Salesforce, HubSpot, or similar)

• Excellent communication and organizational skills

• Strong problem-solving and negotiation abilities

• Ability to manage multiple clients simultaneously

• Fluent in English and familiar with global business practices

• Self-motivated with a collaborative mindset

FAQs

How do you ensure offshore Account Managers maintain quality service?
We vet candidates thoroughly for communication skills, experience, and professionalism. We also set KPIs and conduct regular performance reviews.

Can offshore Account Managers manage enterprise-level accounts?
Yes. Our Account Managers are experienced with B2B and B2C accounts, including enterprise-level relationships across industries.

What tools do they use?
They work with leading CRMs like Salesforce, HubSpot, and Zoho, plus reporting tools to track KPIs and performance.

How quickly can we hire an offshore Account Manager?
Within 10–14 days, with a shortlist of qualified candidates provided in 5–7 business days.

How do you handle time zone differences?
Vietnam’s work hours overlap with APAC, Europe, and the US, making real-time collaboration seamless.

Hire an Account Manager in Vietnam Today

THIENTU BPO helps you hire skilled, cost-effective Account Managers in Vietnam—ready to manage client relationships, drive retention, and boost revenue. Contact us at info@thientu.vn to start building your offshore account management team today.